Dog Walking & Pet Sitting Refund Policy

At our dog walking, pet sitting, and drop-in service, we understand that plans can change. Therefore, you are entitled to cancel or modify your scheduled service within 24 hours notice for a full refund.

If cancellation occurs less than 24 hours before your scheduled service, we will offer a 50% refund due to the short notice. This policy allows us to provide timely service to all our clients.

To exercise your right of cancellation, please inform us of your decision via a clear statement.

You can notify us of your decision by e-mail alfiya@alfiyay.com

We will process your refund no later than 7 days from the date of cancellation. Refunds will be issued using the same payment method you used for the booking, and you will not incur any fees for this refund.

Conditions for Refunds:

For your service to be eligible for a full refund, please ensure that:

• The service is cancelled or modified at least 24 hours in advance.

• The service is not marked as non-refundable at the time of booking.

Services that cannot be refunded include:

• Same-day bookings that have already commenced.

• Services that require specific preparation or resources that have already been initiated.

We reserve the right to refuse refunds for services that do not meet the above conditions.

Returning Services

If you are unsatisfied with the service provided, please contact us within 24 hours. Each case will be reviewed individually to determine whether a refund or adjustment is appropriate.

For concerns about your dog's well-being during a session, contact us immediately through the details provided in our communication.

Contact Us

If you have any questions or concerns regarding our Dog Walking & Pet Sitting Refund Policy, please reach out to us via e-mail alfiya@alfiyay.com